Rapid Response ™






We plan in advance so you don’t have to

architect, plan, construction

In the face of disaster, we understand the critical importance of being prepared. That’s why our comprehensive program goes beyond just rapid response—it starts with strategic pre-planning. Our cloud-based advanced planning and readiness plan minimize the impact of catastrophes and reduce post-catastrophe recovery costs. By gathering crucial data, conducting drone assessments, and developing written communications plans in advance, we ensure a swift and effective response when disaster strikes. With Velocity Services Group, you can rest easy knowing that our meticulous pre-planning sets the foundation for a streamlined and successful recovery process, getting your property back to its pre-catastrophe state with minimum downtime.

Navigating the Restoration Journey:

Our Trademarked 6-Step Process for Success

We pride ourselves on our comprehensive and efficient six-step process, designed to deliver exceptional results for our clients. From the initial due diligence to the final handoff, each phase is carefully executed by our expert teams to ensure a smooth and successful restoration experience. With our proven methodology, advanced technology, and unwavering commitment to excellence, we are dedicated to minimizing downtime and maximizing the restoration of your property. Trust us to handle every step of the process with professionalism, expertise, and a relentless drive for exceptional results.


Phase 01

Due Diligence



Due Diligence

Through cloud-based pre-catastrophe property profiling and data collection, we gather vital information to develop a tailored plan of action.

Phase 02

Plan & Strategy



Plan & Strategy

Our assigned catastrophe specialist works closely with you to stage and plan for the imminent event, ensuring a proactive and well-coordinated response.

Phase 03

Post-Catastrophe Mitigation



Post-Catastrophe Mitigation

Our expert teams swiftly mitigate damages to prevent further destruction, employing our proprietary project management methodology and reporting processes.

Phase 04





We perform demolition, dehumidification, and drying, preparing the space for the subsequent reconstruction phase.

Phase 05





With careful attention to structural design, permits, and meticulous reconstruction, we restore your business space to its pre-loss condition.

Phase 06





We facilitate a smooth owner/management handoff, ensuring that your property is returned to you in excellent condition, backed by our one-year workmanship warranty.

Leave the Insurance Hassles to Us

When storm damage strikes, the last thing you need is the stress of dealing with Large Loss Insurance claims. We take care of it all, so you can focus on what matters most—taking care of your family and restoring your life and property. Our team of experts are here to handle your large loss insurance claim process on your behalf, defining the scope of work and ensuring you receive the compensation you deserve.

Experience peace of mind. Contact us today!

Always there before you need us

Client Testimonials

“Hurricane Isaias brought havoc to The Surf Condos on Topsail Island just after midnight in August 2020. The property management team had a Catastrophe Rapid Response agreement with Velocity Services Group, who was notified at 4am and by 7am Velocity has a representative onsite assessing damage. We were extremely pleased with velocity from the moment of contact through the end of the project and handoff”


Surf Unit Owners Association

“Velocity Services Group contacted us when they arrived on the Isle and within the first hour of discussion, we could see the value and experience they had with Catastrophe Services. We gave them one property to see how they responded and was so pleased within the first week, we eventually handed over 11 properties to them to provide remediation and restoration services. Velocity immediately responded and within 2 weeks had 100’s of laborers working on our properties. We were extremely pleased with their performance and many of our properties have signed on with them for future Pre and Post Catastrophe Rapid Response Services.”


Crystal Coast Management Company

As Hurricane Ida was raging upon our community, little did we know a chance encounter with our Property Manager and one of the leaders of the Velocity Services Group would be our saving grace in the aftermath of the storm and thereafter. With 49 properties that everything from their roofs being severely damage to literally torn apart, interiors ravaged, fences and trees downed, Velocity Services Group stepped in and not only helped us mitigate and repair damages to the buildings, but held their hands and hearts out to our team in our time of need. They ask nothing, yet give you everything you need to put the pieces back together in a timely and professional manner. Moving forward, it give us great peace of mind knowing they are on our team.

Arlene Chandler

Scorpion Enterprises, LLC


Case Studies

Coming Soon!

Leading the Way in Emergency Response:

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